Shipping & Returns

Our Return Policy covers all products sold by Lany Space. If a product does not meet your expectations, you may return it within 15 days of receiving the product. To initiate a return, first of all please submit a return request in your account. Please note that specific items, such as custom-made or personalized products, final sales, wholesale items, clearance, are not eligible for return. Once your return is received and inspected, we will email you to notify you of its receipt. If your return is approved, a refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.

Please note that a restocking fee of $68 AUD will be charged for each item over $180 AUD, and a restocking fee of $38 AUD will be charged for each item below $180 AUD. To be eligible for a refund, the original item(s) MUST be in new condition (includes the original plastic bag) and returned without:

• Traces of pet hair or allergens

• Any marks

• Indications of use, laundering, or inadequate maintenance

• Defects or discolorationsPlease be aware that every returned item undergoes a comprehensive evaluation, and a refund will not be issued in a state that prevents it from being resold.

Please return the product within 30 days after we approve your return to avoid any late fees or additional charges. Overdue will automatically close returns without any refund.

Steps for Returning the Product:

1. Prepare the Product: Please make sure the product is in the same condition as when you received it, along with packaging.

2. Drop-off Location: Use the pre-paid return label and drop off the product to any of the corresponding post officenearby.

3. Receipt Confirmation: Upon successful return, you'll receive an email confirmation from us.

Please ensure that the original packaging or similar packaging is used to ship the returned item(s) to prevent damage during transport. If you have any further questions or need assistance, don't hesitate to contact our Customer Care Team at support@lanyspace.com.

For customers residing in Australia: If you received your order within the last 15 days, we offer a prepaid return shipping label to assist you with the return process. However, please note that a restocking fee of $68 AUD will be charged for each item over $180 AUD, and a restocking fee of $38 AUD will be charged for each item below $180 AUD.

Yes, and please ensure that the original packaging or similar packaging is used to ship the returned item(s) to prevent damage during transport. You do not have to use the original outside box if it is damaged or too large to fit in your car, but please ensure the item is well protected, as this will affect the return.

Unfortunately, exchanges are not currently available for customers residing outside the U.S. We apologize for any inconvenience caused.

Final sale and customized products are not eligible for return.

We issue partial refunds for a variety of reasons, most commonly you may receive a partial refund for the following reasons:

To receive a full refund, the original item MUST be in new condition and returned without:

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. In addition, the returned item(s) must be shipped back in the original packaging or similar packaging to prevent item(s) from damage while in transport. For additional questions regarding your partial refund please reach out to at support@lanyspace.com.

Returns will not be accepted or a partial refund may be issued if the returned item(s) show traces of pet dander or fur, dirt or grass stains, signs of wear, washing, improper care, damage, or stains.

Additionally, the returned item(s) must be shipped back in the original packaging or similar packaging to prevent damage during transport.

If you have any additional questions or require further assistance, please reach out to support@lanyspace.com.