Refund policy
For the Australian market:
Our Return Policy covers all products sold by Lany Space. If a product does not meet your expectations, you may return it within 15 days of receiving the product. To initiate a return, first of all, please submit a return request in your account. Please note that specific items, such as custom-made or personalized products, final sales, wholesale items, and clearance items, are not eligible for return. Once your return is received and inspected, we will email you to notify you of its receipt. If your return is approved, a refund will be processed and automatically applied to your credit card or original payment method within a certain number of days. Please note that a restocking fee of $68 AUD will be charged for each item over $180 AUD, and a restocking fee of $38 AUD will be charged for each item below $180 AUD. To be eligible for a refund, the original item(s) MUST be in new condition (including the original plastic bag) and returned without:
• Traces of pet hair or allergens
• Any marks
• Indications of use, laundering, or inadequate maintenance
• Defects or discolorations. Please be aware that every returned item undergoes a comprehensive evaluation, and a refund will not be issued if it is in a state that prevents it from being resold.
Please return the product within 30 days after we approve your return to avoid any late fees or additional charges. Overdue returns will automatically close without any refund.
Steps for Returning the Product:
1. Prepare the Product: Please make sure the product is in the same condition as when you received it, along with packaging.
2. Drop-off Location: Use the pre-paid return label and drop off the product at any of the corresponding post offices nearby.
3. Receipt Confirmation: Upon successful return, you'll receive an email confirmation from us.
Please ensure that the original packaging or similar packaging is used to ship the returned item(s) to prevent damage during transport. If you have any further questions or need assistance, don't hesitate to contact our Customer Care Team at support@lanyspace.com.
Refunds
We will refund you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If you have any further questions or need assistance, don't hesitate to contact our Customer Care Team at support@lanyspace.com.