Shipping policy
1. Do I have to pay for shipping?
We offer FREE SHIPPING on all products only within the United States, Canada, Australia, the United Kingdom, France, and Hong Kong, China.
2. Where do you ship to?
We ship to the United States, Canada, Australia, the United Kingdom, France, and Hong Kong, China. If you require international shipping, please get in touch with us at support@lanyspace.com.
3. When will my order ship?
For the US and Canada, your order is expected to ship within 3-5 business days from the date of your order.
For AU, UK, and France, your order will typically arrive around 30 days from the shipping date, depending on the carrier and your location.
For HK, your order will typically arrive within 14–20 days from the date of purchase, depending on the carrier and your location.
4. Do you ship to APO/FPO or P.O. boxes?
Unfortunately, our shipping couriers do not deliver to APO/FPO and P.O. boxes. We apologize for any inconvenience caused.
5. Which carrier is used for shipping?
We primarily use FedEx, UPS, and USPS for shipping.
6. Can I change my shipping carrier?
No, we do not offer the option to change the shipping carrier.
7. How do I change my shipping address?
If your order has not been shipped, please email us at support@lanyspace.com with your order number and the updated shipping address. However, if your order has already been shipped, we are unable to assist with address changes. In such cases, please contact the carrier directly for assistance.